Service Delivery Lead - ITIL - Canary Wharf / WFH, London, £40-£45,000 + great benefits
Major client has an urgent opportunity for a Service Delivery Lead, ideally Degree educated and with a minimum of 3 years experience in a similar role. Supporting the ongoing availability of my clients Infrastructure and reporting directly to the Service Delivery Manager your primary responsibility as a Service Delivery Lead is to communicate with the staff of the 3rd party service provider regarding any concern or malfunction reported by the business teams, coordinating planned changes to the existing IT Infrastructure, review and report on the progress of the changes with any discrepancies with agreed service levels to be highlighted and reported to management. As a Service Delivery Lead you are required to follow Project Methodologies to manage the delivery of the service, defined business processes and follow up any registered Incidents with the 3rd Party Service Provider, reviewing the resolutions or mitigations deployed and assist in the resolution of problems in current systems in order to ensure an ongoing smooth operation of all infrastructure elements.
You will coordinate monthly security patch updates to the 3rd party service provider, monitor daily, weekly or monthly reports for unusual events reporting risks, vulnerabilities and other issues and provides 2nd / 3rd level support and analysis during and after a business interruption. You will analyse, review and measures service level performance against agreed SLA's and operating-level agreements (OLAs) with service providers to define the proper metrics and KPIs in evaluating service delivery quality and performance levels and produce regular reports on service performance and achievement to stakeholders. Any experience of working within an ITIL environment is desirable.
This is a superb career progression opportunity with an amazing organisation that offers a basic salary of £40,000 to £45,000 plus bonus and great benefits package inc WFH days
Central London, Greater London, East London, North London, South London, Essex, Home Counties