DUTIES AND RESPONSIBILITIES .
Establishing and continuously reviewing standard operating procedures and parameters for the Sacks Division.
Recording and maintaining proper records of data, interprets findings, reports such findings and any irregularities.
Attending to and investigating customer complaints related to product quality.
Co-ordinating Corrective actions and Preventive Actions that are related to the Sacks Division.
Ensuring that production processes are managed and maintained in a manner consistent with the requirements of ISO 22001:2018.
Ensures compliance to the existing quality, housekeeping, and food safety management systems.
Ensuring resources required to perform all tests for the Lab are available.
Training employees on issues relating to the improvement of the prevailing systems enacted in the Sacks Department. Determine training needs.
Determine, negotiate and agree on in-house quality, food safety procedures, standards and specifications.
Assess customer requirements and ensure that these are met.
Set customer service standards.
Investigate and set standards for quality of services including security and safety.
Ensure that operating processes comply with the prevailing and agreed upon standards.
Work with operating staff to establish procedures, standards, systems and procedures.
Write management and technical reports and customers' charters.
Act as a catalyst for change and improvement in performance and quality.
Record, analyse and distribute statistical information.
Monitor performance of the sacks business objectives with a main aim of ensuring that there are measured, tracked with the appropriate corrective and preventive action to avoid negative deviations.
Vast knowledge of Quality Management and Food Safety Management Systems.
Excellent computer skills.
Good analytical, interpersonal and communication skills.
Attention to detail and possess an enquiring mind.
Ability to work effectively in a team environment.
Degree in Polymer Technology/Industrial/Mechanical/Chemical Engineering or related qualification.
At least 2 years' relevant experience in a similar role.