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Date Added: Tue 26/07/2022

Customer Specialist

Hitchin, UK
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Company: HALES GROUP

Job Type: Permanent, FullTime

Salary: £NEG

We are looking for a Customer Specialist to work for a successful worldwide company in Hitchin.

You will join a new, supportive team that is improving our customers' experience and driving revenue growth for the business.

Permanent Full Time: Monday - Friday: 8:30am - 5:00pm

Up to £25,000 with a 20% Quarterly Bonus

Main Duties will be;

You will work closely with people from across the marketing and sales functions, understanding our target markets and what's important to them

By using multiple channels such as email, telephone, and webchat, you will take ownership of different customer touchpoints, providing a consistently positive and helpful experience

You will ensure effective qualification of sales leads, through a consultative approach and by quickly building rapport, identifying cross-selling opportunities

Building a good knowledge of our product range will help you to identify relevant solutions and the correct sales team members to engage and set appointments for

The mix of inbound and outbound activities offers you variety and the opportunity to build a broad skillset

Individual and team targets will allow you to demonstrate real impact on our commercial success and provide great visibility across the wider commercial functions

You will undertake training to ensure you have the knowledge and support you need to succeed

You will need;

Excellent customer service

Experience working in a fast-paced environment

Organisation and good attention to detail

Confident in both forms of communication, written and verbal

Ideally, some experience of CRM systems, e.g., Salesforce

In Return;

25 Days Annual Leave + Bank Holidays

SMART Pension Scheme (Enhanced Company Contributions)

Life Insurance

Healthcare Support, including an Employee Support and Assistance Programme

Employee Discount Platform

Internal Recognition & Reward Schemes

If you are interested in this position, please contact us on (phone number removed) or send across your CV
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