Support Worker - Phoenix House, Lowestoft

Salary: £19,827.60 per annum (FTE £24,784.50 per annum)

Hours: 30 hours per week

Shift Pattern: Various shifts between 8am - 9pm

Ref: PH001

Ready to make a difference?

Join our team delivering supported housing for young people in Lowestoft.

You'll support those who are homeless or at risk of homelessness, helping them build the confidence and skills needed to sustain their own accommodation. With a strength-based, person‑centered approach, you'll ensure they feel safe, heard, and empowered to work towards their aspirations.

About Phoenix House…

Phoenix House in Lowestoft provides supported accommodation for adults experiencing homelessness, offering 23 self‑contained rooms and tailored support to help our customers access the widest opportunities available to them and move toward independent living.

Located on Kirkley Cliff, the service is within walking distance of Lowestoft train station and has local busses providing regular connections to Lowestoft town centre, Norwich, Beccles, Pakefield, Kessingland, and Southwold making commuting to work easier!

What you'll be doing:

• Play a central role in ensuring each customer has a personalised, outcomes‑focused support plan that reflects their goals, aspirations, and individual needs.
• Build positive, proactive relationships with customers and wider stakeholders, helping the service to thrive and consistently deliver high‑quality support.
• Work alongside customers to help them understand and manage risk, including supporting them to take positive, informed risks that can enhance their wellbeing, while collaborating with partner agencies to ensure a holistic approach.
• Support customers to connect with their local community and build new networks through opportunities such as volunteering, training, education, and employment.
• Take an active role in the referrals process, carrying out risk assessments, and contributing to a safe environment for customers, colleagues, and visitors by following best practice, legislation, and safeguarding procedures.
• Advocate strongly for customers by getting to know them, valuing their lived experience, and recognising them as experts in their own lives.

More benefits of joining #TeamOrwell:

When you join Orwell, you become part of a value-driven team that puts people first and you'll also have access to a variety of benefits that help you feel appreciated and able to thrive, such as:

• 22 days annual leave (pro rata) plus bank holidays (Please note that bank‑holiday work may be required as part of this role)
• Reward and recognition awards.
• Free DBS checks.
• Cashback Health plan.
• Access to Blue Light Card - membership fees apply.
• Ongoing training and development & opportunities to progress in your role through the Orwell Academy
• Wellbeing programme.

Person Specification...

• GCSE Maths and English (Grade 9-4 / A-C or equivalent)
• A full driving licence is desirable

Interview Date: To be confirmed

Before applying…

Orwell is committed to safeguarding and safer employment and the principles of empowerment.

Please note Orwell Housing Association does not provide visa sponsorship. You must be eligible to work in the UK to apply. You will be required to provide the relevant right to work documentation if successfully appointed to the role.

This post is subject to an enhanced DBS check. All new arrivals to the UK must also provide a Statement of Good Conduct (SOGC).

The definition of new arrival is an applicant who has worked or been resident overseas in the previous five years and this includes citizens of the UK who have worked or lived overseas for a continuous period of six months or more.

Apply with Confidence

Orwell is proud to be a Disability Confident Leader. We believe in creating an accessible and supportive environment, where every team member can thrive and contribute. Join us in our commitment to building a workplace that celebrates diversity and empowers all individuals to reach their full potential. We actively welcome applications from candidates with disabilities and are dedicated to making reasonable adjustments throughout the recruitment process to ensure equal access and opportunity for all.

We know that diverse teams drive innovation and deliver better outcomes. Research shows that people from underrepresented groups often hesitate to apply for roles unless they meet every requirement. If you're excited about this opportunity but don't meet every listed qualification, we still encourage you to apply anyway. Your unique experiences, perspectives, skills and most importantly your alignment with our culture and values could be exactly what we're looking for.

We are committed to building an inclusive workplace where everyone feels valued, respected and supported to succeed.

If there is anything that might prevent you from applying for one of our roles, we want to help remove that barrier. Please contact our Talent team by calling #removed# or emailing #removed#.

Orwell Housing Association Limited collects and processes personal data in accordance with applicable data protection laws. Please see the Privacy Notice - https://#removed#/about-us/privacy-policy/

By applying to this job you agree you have read, understand and accept the content of the Privacy Notice - https://#removed#/about-us/privacy-policy/consent to the processing of your data as part of this application.

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