Are you ready to take your career to the next level in the luxurious world of hospitality? Firmdale Hotels invites you to join our prestigious team at The Ham Yard Hotel as an Operations Duty Manager - Nights. As part of a globally recognised company renowned for its unique design and exceptional service, you will be an integral part of delivering unparalleled guest experiences.

Firmdale Hotels is a collection of award-winning, stylish boutique hotels located in the heart of London and New York. Known for our attention to detail, unique interiors designed by Kit Kemp, and exceptional service, we pride ourselves on creating memorable stays for our guests. Our commitment to excellence extends beyond our guests to our dedicated team members, offering a supportive and dynamic work environment.

As the Operations Duty Manager - Nights, you will play a pivotal role in overseeing the overnight operations of The Ham Yard Hotel. Working closely with all department managers, you will ensure the smooth running of all aspects of the hotel during the night, maintaining our high standards of service and security.

Responsibilities:

• Serve as the key point of contact between the General Manager, guests, and the operational team, ensuring clear and effective communication.
• Continuously monitor and uphold our exceptional service standards, making real-time adjustments as necessary.
• Ensure the safety and security of the hotel, conducting regular checks and responding swiftly to any incidents.
• Conduct thorough health and safety checks to maintain a safe environment for guests and staff.
• Deliver and maintain exceptional levels of customer service, addressing guest needs promptly and professionally.
• Attend to and manage any incidents or accidents involving guests or team members, ensuring proper procedures are followed.
• Provide operational support across all departments as needed, from Events and Food & Beverage to Front Office, Housekeeping, and the Kitchen.
• Run the night audit and produce nightly reports for senior management review.

What you Need:

• Previous experience as an Operations Duty Manager - Nights or Head of Department within a 5-star hotel is essential.
• Excellent communication skills to effectively interact with guests and team members.
• A meticulous eye for detail and a drive to maintain exceptional standards.
• Strong leadership and motivational skills to inspire and manage your team.
• The ability to work under pressure and handle diverse scenarios with confidence.
• Familiarity with Micros and Opera systems is desirable.

What We Offer:

• Competitive salary from £50,500.00 to £55,500.00 inclusive of service charge.
• Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
• Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
• Discounted cinema tickets, gym membership, travel, retailers and restaurants
• Complimentary meals on shift
• Referral bonus scheme for recommending top talent
• Flexible scheduling without split shifts
• Dry cleaning service for work attire and discounted personal dry cleaning
• Enhanced holiday allowance based on length of service
• Season ticket loan for convenient commuting
• Ongoing training, professional development, and fully funded English lessons
• Regular social events, team activities, and fitness sessions
• Benefits like cycle to work scheme and annual long service awards
• One allocated paid day per year for volunteering work
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.

We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:

• Proud winners of The Times Best Places to Work for both 2024 and 2025
• The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
• Manager of the Year – Helle Jensen – Cateys 2024
• Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024
• Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
• Haymarket Hotel & The Soho Hotel – One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
• Covent Garden Hotel – One AA Rosette for Culinary Excellence 2025
• Dorset Square Hotel – AA Breakfast Award 2025
• Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel – Two Michelin Keys 2024
• Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024
• Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
• Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024
• Warren Street Hotel - Travel & Leisure ‘IT List’ best hotels in the world
• Whitby Hotel, Crosby Street and Warren Street - Michelin keys
• Number Sixteen - Best Boutique Hotels in London, The Times, 2024.

You can see a full list of our awards and accolades here: https://#removed#/b/awards-accolades/

If you're ready to embark on a rewarding journey with Firmdale Hotels and contribute to our legacy of excellence, apply now to join our vibrant team at Ham Yard Hotel!

Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.