Reservation Agent - Holiday Inn Bloomsbury
40 hours a week (5 Days out of 7 Days weekly rota)
£27,440.00 + Benefits
- Are you passionate about delivering exceptional customer experiences from behind the scenes?
- Do you excel at building strong relationships through clear and professional communication?
- Are you ready to help ensure smooth and efficient operations in the hospitality industry from the comfort of an office setting?
If so, we’d love to hear from you!
We are currently recruiting for Reservations Agents at Holiday Inn Bloomsbury Hotel based in the heart of Bloomsbury to join our vibrant and multi-cultural team.
As Reservations Agent you are the first point of contact that our guests have with Holiday Inn Bloomsbury, with our guest promoting IHG way of sales, recognizing IHG rewards members and promoting IHG properties and standards, building rapport and trust quickly over the telephone, understanding their individual requirements to enjoy a memorable stay at Holiday Inn Bloomsbury.
We’re looking for a dedicated and detail-oriented Customer Service Reservations Agent to join our office-based team near Russell Square, central London. In this role, you’ll play a crucial part in managing reservations and hotel guest enquiries, primarily through email and other digital channels.
Your key duties will be as follows:
- Responds promptly with reservations for Holiday Inn Bloomsbury, updates and amends bookings through Opera, ensuring that all bookings are accurately entered into the system in a timely manner.
- Manages bookings via various systems such as Expedia, Booking.com and many more travel agencies, wholesalers and OTA.
- Works closely with Operations team ensuring a memorable experience for all guests booked in.
- Provides our guests with good knowledge of our hotel facilities, public areas, restaurants and bedroom types.
- Keeps up to date and provides information on new and current offers, packages, price and information about the hotels in the group.
- Following sales and revenue strategy to make new bookings and offers.
What we’d like from you
- 1 Years previous experience in Hotels Reception or Reservations environment.
- A good level of spoken and written English
- You will have a positive can-do attitude, with the ability to work both independently as a team.
- You will have a confident and engaging telephone manner
- Flexible and reliable to work allocated shifts
- Working knowledge of Opera or similar PMS is preferred
What you will get in return
- 28 days holiday, rising to 33 with length of service (including bank holidays).
- Access to ILH Training Academy programmes, apprenticeships and supported study
- Holiday Purchase Scheme
- Complimentary uniform dry‑cleaning, plus discounted personal dry‑cleaning
- Interest‑free Season Ticket Loan
- Workplace Pension
- Team member flat rate and 50% friends and family hotel discount
- 50% discount across ILH F&B outlets
- Discounted drinks at Blooms Café
- Employee‑funded Health Cash Plan
- Local Bloomsbury discounts
- Early Pay access
- Shopping discounts with selected retailers
- Salary sacrifice schemes including nursery care, cycle to work, and technology
Access to mental health first‑aiders, wellbeing support and the Employee Assistance Programme
You can explore additional benefits here.
About Us:
With a 185-year legacy, our company combines the stability of a long-standing 7th generation family business with the innovation of a startup. We have big plans for growth, and we need someone who shares our excitement for the future, whilst upholding our core values of positivity, care, collaboration, growth, and pride.
We are the Imperial London Family of Hotels, a family-run company dedicated to rewriting the traditional hospitality mindset. We operate 8 hotels and 9 restaurants in the heart of Bloomsbury, London and we believe that great hospitality starts with the right people. So, if you’re ready to bring your expertise to support us with our new chapter, please apply today!
