Receptionist

£23,500 per year

37 hours per week; Permanent

Monday - Friday

Ipswich/ Hybrid

Ref: IP355

Are you friendly, organised, and passionate about helping others?

As the first point of contact for our visitors, residents and colleagues, your role as Receptionist is key to creating a positive and professional first impression.

This new role will be working within the Business Support Team where you will play a vital role in helping the team to provide and fulfil the administration needs required throughout the business as and when required.

Key Responsibilities:

As part of this role, the Receptionist's key responsibilities include…

• Receiving, sorting, and distributing post, packages and deliveries for Crane Hill Lodge. Ensuring there is always an effective key management system in place.
• Greeting visitors warmly and professionally, directing to the appropriate person or department.
• Answering/ transferring incoming calls and emails for general enquires to the correct team.
• Managing the reception area and meeting rooms, ensuring they are organised and tidy. Scheduling appointments, booking meeting rooms and assisting with administrative tasks such as photocopying and scanning.
• Ensuring exceptional communication is carried out with all customers, colleagues, external partners, agencies and contractors to ensure the customer journey is positive, efficient and effective.

Person Specification…

• 5 GCSEs grades 9- 4 or equivalent including English and Maths, is essential
• NVQ in customer service level 2 is desirable

Why Join Orwell?

As well as our inclusive culture and passion for our PACE values, we offer a broad range of benefits including:

• 22 days annual leave (pro rata) plus bank holidays
• Reward and recognition awards
• Cashback Health plan
• Access to Blue Light Card - membership fees apply
• Ongoing training and development & opportunities to progress in your role through the Orwell Academy
• Wellbeing programme

Interview Date: 18th June 2025

Before applying…

Please note Orwell Housing Association does not provide visa sponsorship. You must be eligible to work in the UK to apply. You will be required to provide the relevant right to work documentation if successfully appointed to the role.

Orwell is proud to be a Disability Confident Leader. We believe in creating an accessible and supportive environment, where every team member can thrive and contribute. Join us in our commitment to building a workplace that celebrates diversity and empowers all individuals to reach their full potential. We actively welcome applications from candidates with disabilities and are dedicated to making reasonable adjustments throughout the recruitment process to ensure equal access and opportunity for all.

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