At Cloud Bridge, we transform how businesses use AWS cloud services. We specialise in Consultancy, Managed Services, Cloud Governance, FinOps, and AI/ML to unlock AWS's full potential.

Recognised as AWS's Rising Star Partner of the Year for 2023 in EMEA and 2022 in the UK&I, we’re expanding globally with new offices in Australia, South Africa, Singapore and Dubai, a strong presence in the Philippines, and our HQ in the UK.

We’ve managed hundreds of cloud migrations, architectural projects, cost optimisations, and support services for a diverse range of customers, from start-ups to public sector organisations.

As an AWS Advanced Partner, we enhance IT experiences for clients across various sectors. If you're ready to make a difference and join an exciting journey with Cloud Bridge and AWS, we want to hear from you.

We are looking for a person who can lead by example, is excellent at engaging with customers in regard to helping them solve their issues and working as a part of our team of engineers, spreading their knowledge and contributing to improve the efficiency of the company. 

This is a varied, customer-facing operational role — perfect for someone with hands-on AWS experience, a proactive mindset, and a passion for operational excellence.

Role Key Objectives 

• Own and manage customer support tickets via Zendesk — ensuring clear, timely communication and resolution.
• Act as Subject Matter Expert (SME) for a variety of Managed Service customers.
• Investigate and resolve incidents across AWS platforms — going beyond symptoms to identify root cause.
• Proactively monitor customer environments, identify anomalies, and take pre-emptive action to avoid issues.
• Manage routine operational tasks — patching schedules, backup jobs, and responding to security alerts.
• Conduct operational checks and audits to maintain cloud hygiene.
• Support customer onboarding and offboarding processes — ensuring operational readiness and smooth handovers.
• Implement and maintain Infrastructure-as-Code (IaC) where possible — contributing to reusable CloudFormation or Terraform templates.
• Identify and remediate security risks (e.g. misconfigurations, open ports, IAM policies) aligned to best practice frameworks (CIS benchmarks).
• Participate in customer change management processes — supporting releases, deployments, and providing clear documentation.
• Maintain and improve internal tooling for monitoring, alerting, automation, and ticket management.
• Contribute to operational documentation, SOPs, and runbooks.
• Identify opportunities to automate manual tasks or streamline processes.
• Collaborate closely with Solution Architects and Engineering teams to resolve complex technical challenges.

Technical Skills 

• Solid hands-on AWS operational experience — especially EC2, S3, IAM, VPC, RDS, CloudWatch.
• Strong troubleshooting and diagnostic skills across infrastructure, networking, and security.
• Familiarity with ITSM or ticketing systems (e.g. Zendesk, Jira Service Desk).
• Basic scripting ability to automate tasks (Bash, Python, or PowerShell).
• Good understanding of AWS security best practices.

Behavioural Attributes

• Calm, methodical, and unflappable — especially when dealing with incidents or escalations.
• Clear and confident communicator — able to explain technical issues simply.
• Customer-first mindset — focused on outcomes, not just process.
• Accountable and dependable — sees tasks through to completion.
• Collaborative — works well with both technical and non-technical stakeholders.
• Curious, proactive, and continuously looking for improvements.

What’s In It For You?

• Exposure to a wide range of AWS environments, customers, and challenges.
• Opportunities for development, AWS certifications, and career growth.
• Supportive, friendly, and genuinely collaborative team culture.
• A business that values doing things properly, not just doing them fast.
• The chance to make a real impact with customers every day.

Benefits Overview

• Pro-rated Paid Time-off
• Birthday Leave
• Flexible Working
• Early Friday Finish (Monthly)
• Company Laptop and Peripherals
• Company Sabbatical Schem
  
• Company Events
• Wellbeing support
• Mental Health Champions
• Calm app subscription

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Join us and be a part of our growing team!