Support Worker - Fyffe Centre

Salary: £19,827.60 per annum (FTE £24,784.50 per annum)

Hours: 30 hours per week

Work pattern listed below*

Ref: FC002

Working pattern:

Week 1 - 8am-2pm Monday, Wednesday, Thursday & Friday and Tuesday 3pm - 9pm.

Week 2 - 3pm - 9pm Monday - Friday.

Are you motivated by helping people rebuild their lives and move towards a more positive future?

Join us as a Support Worker at the Fyffe Centre, where you'll make a meaningful difference by supporting people who have experienced homelessness, or who may be at risk of returning to it, as they work towards maintaining independent accommodation. In this rewarding role, you'll deliver high‑quality, strengths‑based support focused on each individual's goals, aspirations, and overall wellbeing.

By working closely with our customers, you'll help ensure they feel safe, respected, and confident in the support they receive.

About Fyffe Centre…

The Fyffe Centre in Lowestoft is a welcoming service providing 27 single rooms for adults who need a safe place to stay and some additional support as they work towards rebuilding their lives. The team supports residents in a wide range of areas, from boosting confidence and enhancing wellbeing to developing the practical skills needed for independent living.

Conveniently located just a short walk from Lowestoft Train Station and close to local bus routes, the Fyffe Centre benefits from excellent transport links. Its central location gives residents easy access to shops, the seafront, and local community spaces, creating a positive and supportive environment in which to regain independence.

What you'll be doing:

• Work collaboratively with customers to develop and maintain personalised, outcomes‑focused support plans that reflect their individual goals and aspirations.
• Support customers to manage risk positively and take appropriate, informed risks to enhance wellbeing, working in partnership with other support agencies to ensure a holistic approach.
• Contribute to referrals, risk assessments, and day‑to‑day support to help maintain a safe environment for customers, colleagues, and the wider building, in line with legislation and best practice.
• Actively engage with customers and a range of stakeholders to help ensure the service is responsive, effective, and consistently delivers high‑quality support.
• Support customers to build connections within the local community, helping them access new networks and opportunities through volunteering, training, and employment.
• Champion and advocate for customers by developing strong, respectful relationships that recognise and value their lived experience and expertise in their own lives.

Person Specification...

• GCSE Maths and English (Grade 9-4 / A-C or equivalent)

Interview Date: To be confirmed

More benefits of joining #TeamOrwell:

As well as joining Orwell for our strong values and commitment to person‑centered support, you'll also benefit from a range of perks designed to help you feel valued, supported, and able to thrive in your role:

• 22 days annual leave (pro rata) plus bank holidays (Please note that bank‑holiday work may be required as part of this role)
• Reward and recognition awards.
• Free DBS checks.
• Cashback Health plan.
• Access to Blue Light Card - membership fees apply.
• Ongoing training and development & opportunities to progress in your role through the Orwell Academy
• Wellbeing programme.

Before applying…

Orwell is committed to safeguarding and safer employment and the principles of empowerment.

Please note Orwell Housing Association does not provide visa sponsorship. You must be eligible to work in the UK to apply. You will be required to provide the relevant right to work documentation if successfully appointed to the role.

This post is subject to an enhanced DBS check. All new arrivals to the UK must also provide a Statement of Good Conduct (SOGC).

The definition of new arrival is an applicant who has worked or been resident overseas in the previous five years and this includes citizens of the UK who have worked or lived overseas for a continuous period of six months or more.

Apply with Confidence

Orwell is proud to be a Disability Confident Leader. We believe in creating an accessible and supportive environment, where every team member can thrive and contribute. Join us in our commitment to building a workplace that celebrates diversity and empowers all individuals to reach their full potential. We actively welcome applications from candidates with disabilities and are dedicated to making reasonable adjustments throughout the recruitment process to ensure equal access and opportunity for all.

We know that diverse teams drive innovation and deliver better outcomes. Research shows that people from underrepresented groups often hesitate to apply for roles unless they meet every requirement. If you're excited about this opportunity but don't meet every listed qualification, we still encourage you to apply anyway. Your unique experiences, perspectives, skills and most importantly your alignment with our culture and values could be exactly what we're looking for.

We are committed to building an inclusive workplace where everyone feels valued, respected and supported to succeed.

If there is anything that might prevent you from applying for one of our roles, we want to help remove that barrier. Please contact our Talent team by calling #removed# or emailing #removed#.

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