ROLE DESCRIPTION

Newcastle College University Centre is seeking a highly motivated and enthusiastic individual to join our successful Academic Support Team. This is an exciting opportunity to make a meaningful impact on student achievement and experience in Higher Education.

This role will primarily focus on providing academic support to students within our Health and Social Care department, so experience or study in this subject area is highly desirable. As an Academic Support Coach, you will work closely with students through one-to-one coaching, workshops, and online resources, supporting them in developing the academic skills needed to succeed.

You will be responsible for creating high-quality, accessible resources that enhance academic standards, working in collaboration with both curriculum staff and students. A significant part of this role involves supporting students deemed at risk of underachievement and contributing to wider student recruitment and retention initiatives.

You will:

• Provide individual and group academic coaching for HE students
• Develop and deliver engaging academic skills workshops and online materials
• Support students in areas such as Harvard referencing, academic writing, critical and reflective thinking, and the dissertation process
• Offer proofreading support with a focus on clarity, structure, and academic conventions
• Work closely with curriculum teams to identify and support students requiring additional academic intervention
• Staff and support students in our Higher Education Learning Spaces
• Actively contribute to improving the student experience and supporting recruitment efforts

You will be a confident communicator with excellent interpersonal and organisational skills. You'll have a strong grasp of academic conventions and be comfortable working independently and as part of a team.

Essential:

• A relevant Level 6 qualification (e.g., BA/BSc)
• Excellent understanding of Harvard referencing, academic study skills, critical writing, and dissertation support
• Outstanding literacy and proofreading skills
• Ability to develop effective academic support resources
• Experience supporting learners in an educational setting

Desirable:

• Experience or study within Health and Social Care
• A relevant postgraduate qualification, or currently working towards one

At Newcastle College University Centre, we are committed to providing an inclusive and supportive learning environment that empowers students to reach their potential. You will be part of a collaborative, forward-thinking team dedicated to educational excellence and continuous professional development.

EMPLOYEE BENEFITS

NCG is a great place to work, with a whole host of benefits such as:

• Generous Annual Leave
• Flexible Working
• Student Discount
• Government Pension Schemes
• Cycle to Work
• Employee Assistance Programme

For more information, please see our website - Our Benefits

NCG VALUES

Our values are not just about what we do, but also how we do things. Shaped by our colleagues, customers and learners, they set the standard of how we should behave, how we work together and give us the opportunity to make the right decisions based on the values we all share.

• Being both inclusive and diverse
• Trusting and respecting our communities
• Taking ownership whilst working collaboratively
• Inspiring excellence and curiosity

For further detail about our Values and Strategy, please visit our website - Values and Strategy