Relief Premises and Security Officer - Fyffe Centre, Lowestoft

Salary: £13.50 per hour

Hours: Relief shifts to cover absence, training and holidays

Shifts: Day and Night shifts available

Ref: FC001

Are you passionate about empowering people to rebuild their lives and create a brighter future?

Join us at the Fyffe Centre, where you'll play a vital role in supporting former homeless people, or those at risk of returning to the streets, as they work towards sustaining independent accommodation. In this meaningful and rewarding role, you'll provide high‑quality, strengths‑based support that centres on each person's goals, aspirations, and wellbeing.

Working side‑by‑side with our customers, you'll help ensure they feel safe, valued, and confident in the service they receive.

About Fyffe Centre…

The Fyffe Centre in Lowestoft, is a welcoming service offering 27 single rooms to adults who need a safe place and a bit of extra support while getting back on their feet. The team helps residents with everything from building confidence and improving wellbeing to developing practical skills for independent living.
The Fyffe Centre is just a short walk from Lowestoft Train Station and close to handy bus stops. Its great location means residents can easily reach local shops, the seafront and community spaces, making it a positive and lively setting for people to rebuild their independence.

What you'll be doing:

• Maintain a visible presencein and around the building, helping to ensure that customers feel safe, supported, and welcomed throughout the shift.
• Support customers to manage risk, responding appropriately to any behaviour-related concerns that may pose a risk or breach their occupancy agreement.
• Carry out building health and safety checksduring the shift, reporting any repairs or damage. This includes cleaning shared communal areas and preparing rooms for re-let.
• Build positive relationships with customersby getting to know them and being a reliable point of contact for assistance during the shift.
• Manage visitors to the serviceand address any behaviours that do not align with house rules in a fair, respectful, and proportionate manner.
• Work collaboratively as part of the wider team, completing administrative tasks and maintaining accurate records to support a smooth and effective service delivery.

Person Specification...

• GCSE Maths and English (Grade 9-4 / A-C or equivalent)

Interview Date: To be confirmed

Before applying…

Orwell is committed to safeguarding and safer employment and the principles of empowerment.

Please note Orwell Housing Association does not provide visa sponsorship. You must be eligible to work in the UK to apply. You will be required to provide the relevant right to work documentation if successfully appointed to the role.

This post is subject to an enhanced DBS check. All new arrivals to the UK must also provide a Statement of Good Conduct (SOGC).

The definition of new arrival is an applicant who has worked or been resident overseas in the previous five years and this includes citizens of the UK who have worked or lived overseas for a continuous period of six months or more.

Apply with Confidence

Orwell is proud to be a Disability Confident Leader. We believe in creating an accessible and supportive environment, where every team member can thrive and contribute. Join us in our commitment to building a workplace that celebrates diversity and empowers all individuals to reach their full potential. We actively welcome applications from candidates with disabilities and are dedicated to making reasonable adjustments throughout the recruitment process to ensure equal access and opportunity for all.

We know that diverse teams drive innovation and deliver better outcomes. Research shows that people from underrepresented groups often hesitate to apply for roles unless they meet every requirement. If you're excited about this opportunity but don't meet every listed qualification, we still encourage you to apply anyway. Your unique experiences, perspectives, skills and most importantly your alignment with our culture and values could be exactly what we're looking for.

We are committed to building an inclusive workplace where everyone feels valued, respected and supported to succeed.

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