Salary: £12.71 per hour

Hours: Relief shifts to cover absence, training and holiday's

Shifts: Day and Night shifts available

Ready to make a real impact?

Join our team providing supported housing for young people in Lowestoft.

In this role, you'll work with individuals who are homeless or at risk of homelessness, helping them develop the confidence and skills needed to maintain their own accommodation. Using a strength‑based and person‑centered approach, you'll create an environment where they feel safe, listened to, and empowered to pursue their goals.

About Phoenix House…

Phoenix House in Lowestoft provides supported accommodation for adults experiencing homelessness, offering 23 self‑contained rooms and tailored support to help our customers access the widest opportunities available to them and move toward independent living.

Located on Kirkley Cliff, the service is within walking distance of Lowestoft train station and has local busses providing regular connections to Lowestoft town centre, Norwich, Beccles, Pakefield, Kessingland, and Southwold making commuting to work easier!

What you'll be doing:

• Play a key role in ensuring every customer has a personalised, outcomes‑focused support plan that reflects their goals, aspirations, and individual needs.
• Build positive and proactive relationships with customers and wider stakeholders, helping the service flourish and consistently deliver high‑quality support.
• Work collaboratively with customers to help them understand and manage risk, including supporting them to take positive, informed risks that promote their wellbeing, while partnering with other agencies to ensure a holistic approach.
• Support customers to engage with their local community and develop new networks through opportunities such as volunteering, training, education, and employment.
• Actively contribute to the referrals process by completing risk assessments and helping maintain a safe environment for customers, colleagues, and visitors through adherence to best practice, legislation, and safeguarding procedures.
• Advocate effectively for customers by getting to know them, valuing their lived experience, and recognising them as the experts in their own lives.

Person Specification...

• GCSE Maths and English (Grade 9-4 / A-C or equivalent)
• A full driving licence is desirable

Interview Date: To be confirmed

Before applying…

Orwell is committed to safeguarding and safer employment and the principles of empowerment.

Please note Orwell Housing Association does not provide visa sponsorship. You must be eligible to work in the UK to apply. You will be required to provide the relevant right to work documentation if successfully appointed to the role.

This post is subject to an enhanced DBS check. All new arrivals to the UK must also provide a Statement of Good Conduct (SOGC).

The definition of new arrival is an applicant who has worked or been resident overseas in the previous five years and this includes citizens of the UK who have worked or lived overseas for a continuous period of six months or more.

Apply with Confidence

Orwell is proud to be a Disability Confident Leader. We believe in creating an accessible and supportive environment, where every team member can thrive and contribute. Join us in our commitment to building a workplace that celebrates diversity and empowers all individuals to reach their full potential. We actively welcome applications from candidates with disabilities and are dedicated to making reasonable adjustments throughout the recruitment process to ensure equal access and opportunity for all.

We know that diverse teams drive innovation and deliver better outcomes. Research shows that people from underrepresented groups often hesitate to apply for roles unless they meet every requirement. If you're excited about this opportunity but don't meet every listed qualification, we still encourage you to apply anyway. Your unique experiences, perspectives, skills and most importantly your alignment with our culture and values could be exactly what we're looking for.

We are committed to building an inclusive workplace where everyone feels valued, respected and supported to succeed.

If there is anything that might prevent you from applying for one of our roles, we want to help remove that barrier. Please contact our Talent team by calling #removed# or emailing #removed#.

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